Privacy Policy

Effective Date: 22 Feb 2025

At Tralei Rentals, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services. By renting equipment from Tralei Rentals or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal data:
1.1. Identification Information: Name, date of birth, passport or national ID number, and contact details (email address, phone number).
1.2. Payment Information: Credit card details, billing address, and transaction history.
1.3. Rental Information: Equipment rented, rental dates, and usage details.
1.4. Technical Information: IP address, browser type, device information, and cookies when you visit our website.

2. How We Use Your Information

We use your personal data for the following purposes:
2.1. To process and manage your rental agreements.
2.2. To communicate with you about your rental, including confirmations, reminders, and updates.
2.3. To process payments and refunds.
2.4. To improve our services, website, and customer experience.
2.5. To comply with legal obligations and resolve disputes.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:
3.1. Contractual Necessity: To fulfill our rental agreement with you.
3.2. Legal Obligations: To comply with applicable laws and regulations.
3.3. Consent: For marketing communications, where you have provided explicit consent.
3.4. Legitimate Interests: To improve our services and protect our business interests.

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your information with:
4.1. Service Providers: Payment processors, IT support, and marketing agencies who assist us in operating our business.
4.2. Legal Authorities: When required by law or to protect our rights and safety.
4.3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

5. Data Security

5.1. We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
5.2. Payment information is encrypted using secure socket layer (SSL) technology.
5.3. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:
7.1. Access: Request a copy of the personal data we hold about you.
7.2. Correction: Request correction of inaccurate or incomplete data.
7.3. Deletion: Request deletion of your data under certain circumstances.
7.4. Restriction: Request restriction of processing under certain conditions.
7.5. Objection: Object to processing for direct marketing or legitimate interests.
7.6. Data Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at [Insert Email Address].

8. Cookies and Tracking Technologies

8.1. Our website uses cookies to enhance your browsing experience and analyze website traffic.
8.2. You can manage or disable cookies through your browser settings, but this may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Tralei Rentals
Email: [email protected]